Studio Policy
1. Late Cancellation Policy
Class cancellations or rescheduling must be made through the Mindbody app or by contacting the studio at least 24 hours before the scheduled class.
Example: If your class is on Monday at 8:30 AM, you must cancel no later than Sunday at 8:30 AM.
Cancellations made after this period will be considered a Late Cancellation, and the class credit will be deducted from your package.
2. Class Booking
* Classes can be booked through the Mindbody app up to 18 hours before class.
* If you would like our staff to make the booking for you, please contact us at least 1 day in advance during business hours.
* Our admin team confirms the following day’s classes at 8:00 PM each day. Please complete your booking before this time to help secure the class.
Business Hours
* Monday–Friday: 10:00 AM – 9:00 PM
* Saturday–Sunday: 10:00 AM – 6:00 PM
3. Minimum Class Requirement
Group classes require a minimum of 3 students to open. If the minimum number is not reached, the studio reserves the right to cancel the class and will notify students at least one day in advance during business hours.
4. Instructor Changes
The studio reserves the right to change instructors due to emergencies or unforeseen circumstances. Students will be notified via Mindbody and other available contact channels.
5. Non-Refundable Payments
All package purchases and payments are non-refundable.
6. Package Activation
Packages must be activated within 1 month of the purchase date.
If you purchase multiple packages, each new package may only be activated after your current package has expired or been fully used.
7. Liability
The studio is not responsible for any accidents, injuries, or loss of personal belongings.
8. Complimentary Self-Practice
Complimentary self-practice sessions included with a package:
* cannot be exchanged, transferred, or redeemed for cash.
* Any damage to studio equipment caused during use will be the responsibility of the user.
* Self-practice is available only during the monthly self-practice schedule and cannot be used as a private class or room rental.
2.Private Class Policy
* Cancellations or rescheduling must be made at least 24 hours in advance.
* Late cancellations will result in the class being deducted from your package.
* All payments are non-refundable.
* Packages must be activated within 1 month of the purchase date.
* Packages are non-transferable.
* The studio is not responsible for accidents, injuries, or loss of personal belongings.
3.Class Opening & Confirmation
* Group classes require a minimum of 3 students to open.
* The studio confirms the following day’s classes with instructors every day at 8:00 PM.
* Please complete your booking before 8:00 PM to secure the class.
* Once a class has been closed, it cannot be reopened.
4. Studio Cancellation
If a class is cancelled by the studio, your class credit will not be deducted and will be returned to your package.
5.Self practice hour
These sessions are available during non-class hours, subject to studio availability.
Want some extra time to polish your skills? Our Self-Practice sessions give you the opportunity to review what you’ve learned and build confidence at your own pace.
About Self-Practice
* Self-Practice is an open studio session without an instructor.
* It is intended for reviewing techniques and combinations that have already been taught in class.
* The practice space is shared, so other students may be using the studio at the same time.
* Self-Practice is available only during designated hours, subject to studio availability.
* We recommend booking at least 1 day in advance.
Self-Practice Policy
1. To cancel or reschedule your booking, please notify the studio at least 6 hours in advance.
2. All Self-Practice bookings are non-refundable once payment has been made.
3. The studio is not responsible for any accidents, injuries, or loss of personal belongings during Self-Practice.
4. Users are responsible for any damage to studio equipment caused during their session.
5. Self-Practice packages must be activated within 1 month of the purchase date.
6. Self-Practice hours are non-transferable, cannot be exchanged for group classes, private lessons, room rental, or cash.
7. Please respect other students sharing the space. If you wish to play music or videos, kindly use headphones.
8. For complimentary Self-Practice included with a package, if you cancel after your booking has been confirmed by our admin, the booked hours will still be deducted and cannot be reinstated.
6.Room Rental Policy
1. Cancellations or rescheduling must be made at least 24 hours in advance. Late cancellations will result in the booked session being deducted from your package.
2. All payments are non-refundable.
3. The studio is not responsible for accidents, injuries, or loss of personal belongings.
4. Any damage to studio equipment caused during the rental period is the responsibility of the renter.
5. Rental availability may change according to the studio schedule.
6. Packages must be activated within 1 month of the purchase date.
7.Package Extension & Exceptional Cancellation
1. Package validity may be extended upon submission of a hospital-issued medical certificate covering your treatment period.
2. Packages may be extended for 15 months in the event of pregnancy.
3. In the case of illness or an emergency accident, you may submit a hospital-issued medical certificate to receive one no-deduction cancellation per package.
4. If travel is necessary, you may request a package extension by providing a round-trip flight ticket.
Please note: Only one extension request per package is permitted, using one of the reasons listed above. This policy applies only to the registered package owner.
8.Late Cancellation Policy
Class cancellations or rescheduling must be made through the Mindbody app or by contacting the studio at least 24 hours before the scheduled class.
Example: If your class is on Monday at 8:30 AM, your cancellation must be made no later than Sunday at 8:30 AM.
Cancellations made after this period will be considered a Late Cancellation, and the class credit will be deducted from your package.
9. Carrying Over Remaining Classes
If you are unable to use all of your class credits before your package expires, you may purchase a new package and carry over your remaining class credits.
Conditions:
* The new package must be purchased before the current package expires.
* The new package will be activated on the purchase date, and its validity period will begin from that date.
* Only remaining class credits may be carried over.
* Complimentary Self-Practice (SP) sessions included with the previous package cannot be carried over or transferred to the new package.
10. Arriving on Time
For your safety, please arrive on time for your class. Students arriving more than 15 minutes late will not be permitted to join the class, as missing the warm-up increases the risk of injury.